Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Adirondack Stone Work LLC. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are made and shipped within a week.  Most customers receive their stones in about a week from when order is placed.  Please let us know if you are in a hurry we can often make accommodations

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

All of our stones ship USPS and you will receive them the way you normally receive packages from the post office.

Shipping is always free.

Shipment to P.O. boxes or APO/FPO addresses

 We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

[Your Website] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

If your stone arrives damaged we will replace it at no charge

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call (315) 845-6715
  2. Or alert us at admin@adirondackstoneworks.com

We will replace missing stones.